// Training course
Communication Management
Studying how business communication works and how to improve its effectiveness. Cross-functional teamwork and long-term relationships with partners and colleagues
For whom
small and medium business owners
general directors and his deputies
heads of departments and departments
Course content
Module 1. Fundamentals of communication management.
• what is communication and what stages does it consist of?
• barriers to communication.
• types, forms and channels of communication.
• psychotypes of partners.
Module 2. Techniques for improving the quality of communication.
• etiquette.
• organizational culture and its combination with the psychotypes of managers.
• 5 questions and 5 layers for preparation and monitoring during communication.
• work through listening and asking questions, questioning techniques.
• argumentation.
• working with criticism.
• moderation.
• Feedback.
• holding meetings.
Module 3. Emotional intelligence and its management.
• what is emotional intelligence.
• types of emotions and working with your emotions.
• emotions of other people and emotional background.
• communication in difficult situations.
• formation of long-term constructive relationships.
• conscious and unconscious in communication.
• problems and conflicts, their resolution.
Module 4. Additional tools.
• digital communication and digitalization of collaboration, setting goals and objectives.
• organizational structure, business processes, metrics in communication management.
• communication in project and product management.
• communication in lean production and change implementation.
• communication in IT projects and digitalization projects.
From 3 to 6 months
How the process is structured:
1
We discuss your specialization and business.
2
Each module provides for independent study of the theoretical basis. After studying each topic of the module, a meeting is held with the teacher to answer questions and analyze practical examples. After this, homework is completed and checked by the teacher with the preparation of feedback.
3
At the end of the active phase of learning, protection occurs.
4
Following the completion of the training, a period of support begins. Every 2 weeks there is a mentor meeting to work out practical issues and develop solutions.